Shipping, Refund, and Returns Policy

Thank you for shopping at Kloze LLC (“Kloze,” “we,” “us,” or “our”). This Shipping, Refund, and Returns Policy (“Policy”) outlines the terms and conditions for shipping, refunds, and returns of products purchased from our website www.klozellc.com (“Website”). By making a purchase on our Website, you agree to comply with this Policy.

  1. Shipping

1.1. Order Processing Time:
We strive to process and ship all orders as quickly as possible. Please allow 1-3 business days for order processing, excluding weekends and holidays. We will notify you by email once your order has been shipped along with tracking information, if available.

1.2. Shipping Methods and Estimated Delivery Time:
We offer various shipping methods for domestic and international orders. The estimated delivery time will depend on your location and the shipping method selected during checkout. Please refer to the shipping options provided at the time of purchase for estimated delivery times.

1.3. Shipping Costs:
Shipping costs will be calculated and displayed during the checkout process. The shipping fees may vary based on the shipping destination, weight, and size of the package.

1.4. Customs and Duties:
For international orders, customs fees, import duties, taxes, or other charges imposed by the destination country may apply. These additional charges are the responsibility of the customer. Please consult your local customs office for more information before placing an order.

  1. Refunds and Returns

2.1. Refund Policy:
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please contact us at info@klozell.com within [number of days] days of receiving your order to request a refund. We will review your request and provide further instructions.

2.2. Eligibility for Refunds:
To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • You must provide proof of purchase, such as the order number or receipt.
  • Refunds are subject to our review and approval.

2.3. Return Process:
If your refund request is approved, we will provide you with return instructions. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.

2.4. Refund Processing Time:
Once we receive the returned item and verify its condition, we will process the refund. The refund will be issued to the original payment method used for the purchase. Please allow [number of days] for the refund to be processed and reflected in your account.

2.5. Non-Refundable Items:
Certain items are non-refundable, including but not limited to:

  • Personalized or customized products.
  • Gift cards or promotional items.
  • Items marked as “Final Sale” or “Non-Returnable.”

  1. Damaged or Defective Items

3.1. If you receive a damaged or defective item, please contact us at info@klozell.com within [number of days] days of receiving your order. We will guide you through the return process and provide a replacement or refund, depending on product availability and your preference.

  1. Contact Us

If you have any questions or concerns regarding our shipping, refund, and returns policy, please contact us at:

Kloze LLC
Email: info@klozell.com